Helping Hands Community
Role details coming soon
Additional role details and impact will be added soon.
Senior UX Researcher
Zack Stewart
Research that earns trust — and gets adopted.
Profile
Senior UX Researcher with 10+ years across customer and product research. I turn ambiguous questions into decisions teams ship, connecting mixed-methods evidence to product strategy and measurable outcomes across AI, healthcare, FinTech, marketplaces, and international research.
Selected impact
- 150+studies delivered across product, service, and market questions
- 75Musers reached through research-informed products and services
- 44%increase in sign-ups from research-led Flyhomes onboarding changes
- 60%increase in booked calls after clarifying trust and conversion barriers
Selected experience
Flyhomes
Lead UX Researcher · PropTech marketplace
- Led in-house research across acquisition, onboarding, home search, and AI trust.
- Connected usability, concept, diary, and human-in-the-loop studies to product and brand decisions.
- Built a centralized research repository and reusable research-operations templates for EPD teams.
Winston Francois
Role details coming soon
Additional role details and impact will be added soon.
Applause
UX research · Client engagements
- Led a four-month longitudinal study with 40 active drivers for a global mobility platform.
- Analyzed 471 mixed-method survey responses to prioritize navigation, safety, and retention needs.
- Built a bi-weekly research cadence that moved emerging evidence into product and engineering decisions.
Orbello
Role details coming soon
Additional role details and impact will be added soon.
Capabilities
- AI and human-in-the-loop evaluation
- Ethnography and contextual inquiry
- Usability benchmarking and concept testing
- International research
- Research operations and repositories
- Stakeholder facilitation and mentorship
Education
California State University, Long Beach
BA, Film & Communication Media